Warranty Maintenance

1. How do I return an order?

Returning

You have the right to cancel the order up to 14 days after receipt without giving any reason. After the cancellation, the relevant return products must be delivered to our designated location within 14 days. After which you will be credited the full purchase price including shipping costs within 14 days of receipt. You are responsible for the return shipping costs to our return location. These costs are for regular packages approximately 7.95 per package. Reporting a cancellation is done by contacting our customer service, creating a return and reporting an already shipped order through our returns portal.

If you exercise your right of withdrawal, the product will be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging.

We sell both custom (custom) fatbikes and ready-made stock models. For custom (custom) fatbikes that are assembled or built to your entered specifications, the right of withdrawal may be legally excluded. For ready-made stock models, the statutory right of withdrawal applies. After successful payment, the order is final for custom (custom) orders. If cancellation of a custom order is still desired, the costs already incurred will be charged in consultation.

Via the button below it is possible to request a return label for your order within the 14 days reflection period.

REQUEST RETURN

Warranty terms and conditions (2 Year Warranty)

We at **KOBRA BIKES** guarantee our quality. Every bike goes through strict quality control and meets high standards to ensure quality. It may happen, despite these checks and conditions, that something is still wrong. Fortunately, this is why we offer a **2 year warranty** on every KOBRA Fatbike!

In this article we will further explain the warranty terms and conditions.

Warranty conditions

KOBRA BIKES guarantees that the delivered products comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement.

• The warranty can only be invoked by the **registered owner** of the product in question.

• The warranty is transferable when reselling c2c, provided the **maintenance booklet + original invoice** is present.

• The warranty provided by KOBRA BIKES under these terms and conditions does not affect the possibility of suing KOBRA BIKES under the ordinary, legal provisions of the Civil Code.

Warranty Period

All KOBRA Fatbike models are guaranteed for **2 years** against **construction and/or material defects** unless otherwise specified by the manufacturer.

Warranty scope

• During the warranty period, all parts determined by KOBRA BIKES to be defective in material and/or construction will be **repaired or replaced** at the discretion of KOBRA BIKES.

• Costs of transportation to and from KOBRA BIKES shall be borne by the consumer, unless it has been determined by KOBRA BIKES to be under warranty, in which case the **transport costs shall be reimbursed**.

• If a particular part qualifies for warranty and the original is no longer available, KOBRA BIKES will provide a **minimum equivalent alternative**.

2. Submission of warranty claim

Claims under this warranty must be presented to KOBRA BIKES, under presentation of the product in question and a valid proof of purchase, for inspection.

• This offer will be made through the conditions set by KOBRA.

• Costs incurred by **third parties (with the exception of authorized KOBRA Fatbike Dealers)** will **not be reimbursed** by KOBRA BIKES, unless otherwise indicated.

• Parts that are replaced under warranty will be kept for 3 months at all times in connection with any warranty audit.

Liability

A warranty claim honored by KOBRA BIKES does not mean that KOBRA BIKES accepts liability for any damage suffered.

• The liability of KOBRA BIKES shall never extend beyond what is described in these terms and conditions.

• Any liability of KOBRA BIKES regarding **consequential damages is expressly excluded**.

Warranty exclusions

On parts that are subject to **wear**, such as tires, chains, saddles, chainrings, freewheels, cassettes, bodies, cables, brake pads, etc., we **no warranty can be given** unless there are construction and/or material defects. "Normal" wear due to use is thus excluded.

In the following cases **the warranty** expires:

• Improper and/or careless use of the product and use that is not in accordance with its intended use;

• The product has not been **maintained** in accordance with the instructions prescribed by the manufacturer;

• Technical repairs have not been performed in a professional manner or by KOBRA / an **approved KOBRA Fatbike dealer**;

• Subsequently fitted parts do not correspond to the technical specification of the respective product or have been fitted incorrectly;

• When **fitting**, in whatever form, the warranty of the KOBRA Fatbike is void. For example by adjusting the software, which deviates from the original/prescribed software by KOBRA BIKES. And/or adjustments which make the bike go faster than **25km/h** and/or have a higher power than **250w**. Applying any of the above will void the warranty.

Maintenance

KOBRA BIKES advises purchased products to be maintained according to the instructions in section "Fatbike maintenance". **Timely and professional maintenance gives a longer life and prevents possible problems. Failure to maintain will result in losing your right to warranty.**

To maintain warranty on the KOBRA Fatbike, the conditions listed below in section "Fatbike maintenance" will have to be met.

Maintenance can be performed at one of our dealers or service points. All points can be found on the KOBRAmap . Can't make an appointment yourself? Feel free to contact us atso we can schedule the maintenance service.

3. Maintenance information KOBRA BIKES

KOBRA BIKES recommends maintaining purchased products according to the instructions of the respective manufacturer. **Timely and professional maintenance gives a longer life and prevents problems. Failure to maintain may result in the loss of your right to warranty.** Read on for more information on servicing the KOBRA BIKES.

Maintenance schedule

Every KOBRA Fatbike has a factory warranty term of 2 years. One of the requirements to maintain the factory warranty is to have timely maintenance performed by an authorized dealer. Below are maintenance guidelines with prices per turn.

Even after the warranty period, we recommend servicing once every 6 months or every +- 2000 km.

\* NOTE:** For warranty retention, we use a margin of **200km and/or 30 days**. If the service is not performed within these specified guidelines (required mileage service + 200km or/and elapsed time after purchase/last service +30 days) the warranty will be voided.

What will be checked during a service?

During a service of the KOBRA Fatbike the following points will be checked.

• Brake wear and pressure check

• Front & rear wheel axle check

• Head play (handlebar) check

• Bottom bracket check

• Lighting check

• Chain tension check and lubrication.

• Tire check for profile, cracks and inflation pressure. (2 bar front, 1.8 bar rear)

• Horn check

• Bolts and nuts check and tighten where necessary.

• Software update (if applicable)

• Electrical contact points check and treat

• Clean/treat battery contact points

• Check display functions and switches

• Check electronic cables for wear and tear

• Check standards

• General dirt cleaning

• Service interval reset

• Test drive +- 500m